privacy

How your information is handled.

This page explains, in plain English, how information is collected and handled when you use this website, get in touch with reconnection, or work with me.

Who is responsible

Paul Sines, trading as reconnection. Contact: paul@re-connection.uk

What I collect

Enquiries you send via the contact form (your name, email and message); booking details when you book through Calendly; and anything you choose to share by email.

How it is processed

This website is hosted on Netlify.

If you contact me through the website, your enquiry may be processed through Netlify Forms and sent to me by email.

Bookings are handled through Calendly. Calendly only loads when you click a booking button — it does not load on page load, and nothing from Calendly is requested before that click.

At present, this site is not intended to use advertising cookies, behavioural tracking cookies, Meta Pixel, Google Ads tracking or similar marketing tools.

Some third-party services may process limited technical information when you choose to use them, such as booking through Calendly or opening an external resource. External websites have their own privacy and cookie policies.

How I use AI in my record-keeping

I keep written clinical records for everyone I work with. This is a professional and legal requirement, and those records are how I hold continuity of care between our sessions.

To help me keep those records accurate and up to date, I use secure AI tools to assist with two things: transcribing sessions where we have agreed to record, and drafting my session notes and continuity notes.

What this means in practice:

  • I write every record. AI drafts; I decide. Nothing an AI tool produces enters your record without me reading it, correcting it and approving it. The clinical judgement in your notes is mine.
  • Recording is always your choice. You can decline to be recorded at any time, for any reason or none, and it changes nothing about the session or the service you receive. Where there is no recording, I write my notes from my own reflections instead.
  • Your name is not attached to the material being processed. Your records are identified by a code. The list linking that code to your name is held separately and is never sent to any AI tool.
  • Recordings and transcripts are deleted early. They are working material, not part of your record. Transcripts are deleted within 30 days of me approving the written record they were used to produce.
  • The tools I use are business services under contract, not public AI websites. They are contractually prohibited from using your information to train their systems, and are held to written data protection agreements. Some process information outside the UK, under the safeguards UK data protection law requires for international transfers. The services I currently use for this are Heidi Health for transcription and Anthropic's Claude for drafting assistance. I will update this notice if that changes.
  • The AI service I use for drafting holds the material it processes for up to 30 days before deleting it. Providers may also have to retain information where the law requires it, or where their automated safety systems flag content for review.
  • AI is never used to make decisions about you, to assess you, or to contact you. It has no role in your therapy. It assists with my paperwork.

People naturally talk about partners, family, friends and colleagues in therapy. Where that happens, that information forms part of your session material and is handled under the same protections. I keep only what is clinically necessary in the permanent record.

If you would prefer I did not use AI assistance in your record-keeping at all, please tell me — we can discuss what is possible.

Why I use this information

I use this information to:

  • respond to your enquiry
  • arrange an initial conversation
  • provide the service you have asked about
  • keep appropriate records where we work together

How long it is kept

I only keep personal information for as long as I need it for the reason it was collected, or where I need to keep it for legal, insurance, professional or accounting reasons.

As a guide:

  • general enquiries are usually kept for up to 12 months after our last contact, unless we go on to work together
  • client records are usually kept for up to 7 years after our final session, unless a longer period is required for legal, insurance, safeguarding or professional reasons
  • financial and accounting records are kept for at least the period required by HMRC

When information is no longer needed, it is securely deleted or anonymised where appropriate.

Sharing your information

Your information is not sold.

It may be processed by the services named above where needed to run the website, respond to enquiries, manage bookings or provide services.

I may also need to share information where required by law, where there is a serious risk of harm, or where safeguarding duties apply. Wherever possible, I will be clear about this.

Cookies and tracking

This site does not use advertising or behavioural tracking cookies.

Calendly loads only when you click a booking button — nothing is stored on your device as a result of the site itself, and no third-party content loads on page load.

If privacy-first analytics are enabled on this site, they are cookieless and record no personal data — no personal identification, no behavioural tracking, and no consent banner is required.

Your rights

Under UK GDPR, you have rights over your personal information.

You can ask to:

  • see the personal information I hold about you
  • correct information that is inaccurate or incomplete
  • delete information in certain circumstances
  • restrict or object to how your information is used in certain circumstances

To make a request, contact: paul@re-connection.uk

I will respond as clearly and promptly as I can.

You also have the right to complain to the Information Commissioner's Office if you are unhappy with how your personal information is handled.